Help Centre | Custom T Shirt Printing

Whether you're looking to fill in the gaps or make the most of a print, you'll find what you're looking for here in our Help Centre.
Click on a heading to jump ahead and find your answer:

Our services Before you start Placing an order Shipping Cost & payment Garments Existing customers

What's the quality like? How does it look & feel?

We use state-of-the-art digital, screen & embroidery equipment, which means as long as the files you supply are high-resolution, the outcomes should be crisp and retail-standard. The look & feel will vary between processes, and we'll give a short overview here. Digital prints almost feel a part of the garment, with a soft malleable feel. Screen prints in general are very similar, with prints sitting atop the garment and a soft hand feel. Embroidery is a collection of machined threads, and are also soft-to-touch, while being above the garment, and a felt backing on the reverse. All prints have excellent washability and should last for years—make sure you care for them appropriately.

What's the difference between screen printing & digital printing (DTG)?

Digital, or direct-to-garment (DTG) printing is a process where essentially a large inkjet printer prints specialty ink directly onto garments (much like a home printer). It first applies a layer of pre-treatment solution, then a white underbase, and then all of the colours. The garment is then cured in a conveyor oven, at around 150°C for 10 minutes.

The screen printing process is a little more laborious, and involves pressing ink through a specialty stencil. Each colour in the design is printed separately and exposed into a mesh stencil, and a white underbase is also applied to ensure colours can exist more purely on the garment. Screen prints are cured in a similar fashion to DTG.

Both processes produce comparable, retail-quality prints, and have different strengths and finished looks.

Which print method is right for my project?

Digital printing is superior at full-colour, photographic and customisable prints. It's suitable for natural fabrics such as cotton, silk, linen and hemp. Digital printing is the best option for you if you want a smaller run of 1-10 units, or if you have a photograhic or colourful design and want to get the best quality result.

Screen printing is better for solid spot colours, such as matching Pantone colours in corporate logos. You can print on a varierty of fabrics such as polyester too. You can also order photographic and full colour prints as a screenprint too, but you won't get as much detail as a digital print for these designs. Screenprinting is more cost-effective in larger runs.

The most suitable process for your project ultimately comes down to your design and the quantity you're after.

How do I get the best print?

To make sure our print team can produce your timeless customised garments, here are a few hot tips for your next order:

Photo/image quality
For crisp, vibrant images, you always want to submit high-resolution images. Keep in mind that pictures on the internet generally aren't great quality, so make sure you ask your designer, friend, grandchild or Google image search to give you the largest image size possible. We recommend 300dpi for the best print outcomes.
Illustrations & text
If you're uploading your own, try and get us a vector version, although high-res images will also be great.
Colour use (screen printing)
If you're screen printing, it's best to have a think about specifically which PMS colour(s) you'd like to print on.

We've been printing for seven years (and counting), so there's a fair bit of experience and muscle memory we apply to each and every print. If something doesn't look quite right, we'll get in touch to make sure you get the best outcome. If you have any specific requests or comments, please make a note of it so we know!

What are your shipping options?

The way our service timeline works is Production time PLUS Shipping time, so turnaround time can vary greatly whether you're ordering a Same Day or Standard item, and Regular or Express shipping. Our shipping options are as follows:

Regular Shipping – from $10 per order
(Allow 2-14 days, Australia-wide*)
Express Shipping – from $15 per order
(Allow 1-5 days, Australia-wide*)
Pick Up (Meanjin/Brisbane) – FREE (9 Florence St, Teneriffe, Yuggera Country, QLD, 4005)
International Shipping (outside of Australia) – Priced per item, depending on where it's headed
(Allow 1–5 weeks+, depending on location)

How long do orders normally take?

Orders usually take 14 days from order till we ship out. If you need your order by a certain date, let us know, or order specifically from our Same Day range. Embroidery and Promotional items, such as books and umbrellas, can take a minimum 21 days.

Occasionally one of our suppliers may be out of stock, and they'll let us know when to expect it again. In this situation, we'll get in touch with you to see whether you'd like to wait, replace the item or print on something else.

We're always aiming to give you the best outcomes, and this means regular quality control checks. From time to time, a printed garment may not meet our standards, and we'll need to reorder the stock to complete your order. This may change your delivery date, but we'll keep you updated.

Can I get a bulk discount?

Yes! Our Online Designer automatically applies volume discounts to your order, all you have to do is enter the quantity, and the pricing will update.

For digital printing we offer these bulk discounts:

5% off for 5 garments
10% for 10 garments
15% for 20 garments
20% for 30 garments

And for screen printing we have a similar discount structure based upon the colours, and garments with screen setup built into the total order cost. Check out the bulk printing page for an example and more info, or email [email protected] if you need more help.