Help Centre

Our services

What types of custom printing do you offer?

We offer a variety of professional-grade garment customisation options, including:

What's the print quality like? How does it look & feel?

All of our prints are retail-standard, but the look & feel varies depending on the process. Digital prints are colour-rich, and tend to sit on top of the shirt with a soft, malleable feel. Screen prints act in a similar way, with prints sitting on top of the garment with a soft hand feel. All of our prints have excellent washability and should last for years if cared for appropriately.

What kinds of things can I print?

Custom t-shirts, jumpers, hats, beanies, tote bags, stubby coolers, mugs, sportswear, workwear, aprons, hi-vis vests, water bottles and much more! 

Getting started

What's the difference between screen printing & digital printing (DTG)?

Digital, or direct-to-garment (DTG) printing essentially involves a huge inkjet printer applying specialty ink onto garments instead of paper. A white underbase layer is applied before the coloured layers. Digital printing is great for colour-versatility and the same effort to print 1 as it is 100. 

The screen printing process is a little more laborious, and involves pressing ink through a stencil. Each colour in the design is printed separately with its own stencil, and a white underbase is also applied if the garment is darker. Your colours are limited with screen-printing (though you can print CMYK), but because the inks are mixed, they're much more accurate and bold. 

Both processes produce comparable, retail-quality outcomes, and each have different strengths and looks.

Which print method is right for my project?

The most suitable process for your project ultimately comes down to your design, the quantity you'd like printed, and your budget. 

Digital printing is a superior choice for full-colour, photographic and customisable prints. It's suitable for natural fabrics such as cotton, silk, linen and hemp. Digital printing is the best option for you if you want a run of 1 to 10 units, or if you have a photograhic or colourful design and want to get the most accurate result. 

Screen printing is better for solid colours (matching Pantone colours) and solid shapes, like vector artwork and logos. You can print on a varierty of fabrics including polyester. You can also screen print photographic and full-colour images, but you won't get as much detail as if it were digitally printed. With initial setup costs & efforts, screen printing really gets to shine as cost-effective when you are doing larger runs, 50+. 

Embroidery uses computer-precision to sew rayon thread into fabric with a felt backing. It's a great option for hats, beanies, polos, sleeves, shirts and more. Be sure to consider legibility, as embroidered can be hard to read at certain sizes.

Orders

How do I use the Online Designer?

Our Online Designer is made to help you lay down your great ideas with a host of decorative options; text, designs, and alternating text (like team names). To read our in-depth how-to guide, click here, or to watch a step-by-step video, click here

How do I get the best print?

To make sure our print team can produce your customised garments, here are a few hot tips for your next order:

  • Photo/image quality
    For crisp, vibrant images, you always want to submit high-resolution images. Keep in mind that pictures on the internet generally aren't great quality, so make sure you ask your designer, friend, grandchild or Google image search to give you the largest image size possible. 
  • Illustrations & text
    If you're uploading your own, try and get us a vector version, although high-res images will also be great.
  • Colour use (screen printing)
    If you're screen printing, it's best to have a think about specifically which PMS colour(s) you'd like to print on.

We've been in the print business for 8 years now, so there's a fair bit of experience and muscle memory in our approach. If something doesn't look quite right, we'll get in touch to make sure you get the best outcome. If you have any specific requests or comments, please call us so we know!

I have a background on my design that I don't want printed!

If it's a solid colour background simply email us your artwork to ([email protected]) and we will remove it for you free of charge! Or, alternatively, leave a note on your order when you place it online, or use the 'background removal' tool on our website.

How do I know my intellectual property is safe?

We're legally bound by copyright & intellectual property laws to keep your work safe, and over the years  we've printed for many artists, businesses and events with great ideas. Our internal framework ensures your great ideas and designs are kept safe and secure. 

Shipping & delivery

What are your shipping options?

Each order is a combination of one production option, and one shipping option.

Production

  • Standard: 7-10 business days to produce. Available on our entire range. 
  • Same Day: Produced by 4:30pm if ordered before 1pm. If ordered after 1pm, it will be produced the following day. Click here for Same Day products.

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Shipping

  • Regular Shipping – $10 per order, or FREE if your order is over $150 
    (production time + 3–7 business days for delivery)
  • Pick Up (Brisbane) – FREE from 9 Florence Street Teneriffe QLD 4005
    (production time as above)
  • Express Shipping (Australia) – Starts at $15 and then $1 per additional item, delivery Australia-wide within 24 hours
    (rural areas may take longer)
  • International Shipping (outside of Australia) – Priced per item, depending on where it's headed
    (Allow 1–5 weeks, depending on location)

How long do orders normally take?

Orders usually take 7-10 business days to order, print and deliver. If you need your order by a certain date, we can usually accommodate that, just make sure you let us know ahead of time!

Occasionally, one of our suppliers may be out of stock, and they'll let us know when to expect it again. In this situation, we'll get in touch with you to see whether you'd like to wait, replace the item or print on something else.

We always aim to give our customers premium outcomes, and this means regular quality control checks. From time to time, a printed garment may not meet our standards, and we'll need to reorder the stock to complete your order. This may change your delivery date, but we'll keep you updated.

Do you ship internationally?

Yes, we do. 

Cost & payment

How much does an order cost? Can I get a quote?

Pricing for one-off t-shirts starts at $15 per shirt including printing, whilst bulk orders can cost around $5-$15 per shirt including screen printing; it depends heavily on your order quantity.

Using our Online Designer, you can easily put together your order, and generate a live-updated quote. For more complicated orders, we're happy to help setup your order or give you a quote, so don't be shy!

Can I get a bulk discount?

Yes! For digital printing we offer these bulk discounts:

  • 5% off for 5 garments
  • 10% for 10 garments
  • 15% for 20 garments
  • 20% for 30 garments

For screen printing we have a similar discount structure based upon the colours, and garments with screen setup built into the total order cost. Check out the bulk printing page for an example and more info, or email [email protected] if you need more help.

What if I don't have PayPal?

You don't need a PayPal account to checkout with our website, you can simply enter your Visa, Amex or Mastercard details into our checkout system which is completely secure. You can also pay via direct deposit (by checking the direct deposit option in checkout) or on the phone by calling 07 3854 0608.

Is it safe to pay online?

Our website checkout system is SSL secured, which means that a system is in place (using encryption) to secure & protect transactions.  Our online payments are hosted by the Commonwealth Bank and Braintree, and payments are also available through PayPal or a bank transfer, which means your hard-earned cash is always safe.

Garments & their life with you

How do I know the garment will fit me?

You're more than welcome to pop into our store, Monday to Friday, 9am-5pm to try on a garment, or alternatively you can check out the size information in the product info tab when you are designing online.

To get the perfect fit, ​grab a t-shirt that fits you really well and lay it flat on a table. Measuring from armpit to armpit will give you a size to compare with the size guides available on our website.

Can I bring my own to be printed on?

Yes, absolutely! If it's a digital print (usually under 20 items), it needs to be at least 70% cotton. If it's a screen print (over 20 items), we can pretty much print on anything. If you'd like to BYO, make sure you place your order under the 'Bring Your Own' product. Then drop in your garment(s) or post them to us and we'll print them for you.

How do I wash my printed garments?

To maximise the lifetime of your new custom items, make sure you follow the steps below, and if you've got the time, check our Print Care page, which is more in-depth tips. 

  • Delicate/gentle wash with cold water
  • Wash inside out
  • Only iron inside out (if you absolutely must)
  • Do not tumble dry
  • Do not dry in direct sunlight

How long will my printed garments last?

We're at the forefront of print technology, so if you care for the garments as directed, they should last for years to come.

What ethical standards are in place for the garments I'm printing on?

Our suppliers have stringent systems in place to ensure best practice for workers and the environement through the process of manufacturing premium products. To read more, please see the following links: AS Colour, Gildan, Ramo.

Existing customers

What's the current status of my order?

To get an update on your order, please login to our customer portal and view your order.

I've received my order, and something's not quite right. What can I do?

It's a bummer when things aren't quite right, so please get in touch and we'll get on to rectifying your order! 

My order is late, what can I do? 

We aim to deliver within 7-10 business days. If you haven't heard from us and the due date on your invoice has passed, please give us a call and we'll be able to chase this up for you. If you have a date or event you need this for please get in contact with us before you need them so we can ensure you get them on time.

I've got some feedback for The Print Bar, who should I talk to?

We really appreciate feedback! Positive or negative. We go through every piece of feedback with our team and create processes around it, so if you can email us at [email protected] we will use your feedback to improve our services for the future!

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Shoot us a message below or give us a call. We're here to help.

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