tpb service UPDATE:

business as unusual

20th July, 2020

Well, we've made it into the second half of the year and this strange new landscape has certainly persisted. There've been some interesting moments since this bizarro-world covid-flip, and after a few fragile months we're finding our feet! We want to thank you all sincerely for your patience, support & understanding in these unprecedented times—we've had some delays and we're working through each order as fast as humanly possible! Standard order production time is currently 10-12 business days. 

Out-of-stocks

There’s been a wild amount of consumer activity in many industries, and with much stock coming from overseas, we've had supply-chain headaches for AS Colour, Gildan, Ramo, Sportage, Port & Company, American Apparel, Australian Stitch and Alstyle. These shortages have been only for some colours in mostly winterwear items, including: 

AS Colour
Box Crew (discontinued), Men's Premium Crew (expected Sep–Oct), Women's Premium Crew (expected Sep–Jan 2020), Index (discontinued), Supply (expected Aug–Sep), Stencil (expected Aug–Oct), Wo's Crop Crew (expected Sep), Cable Beanie (expect mid-Oct), Staple 4XL–5XL (expected late-Jul–late-Aug), Block 3XL–5XL (expected Sep)

Gildan
Gildan Hammer Fleece Crewneck (expected Aug–September), Gildan Hooded Sweatshirt (expected Jul–Sep), Gildan Hammer Fleece Hood (expected Aug–Sep), Gildan Hooded Sweatshirt (expected late Jul–Sep), Gildan Crewneck Sweatshirt (expected late Jul–Sep)

Alstyle
Alstyle Short Sleeve T-shirt (expected mid-Aug)

Recommend alternatives: 
AS Colour Official Zip Hood, Gildan Hammer T-shirt, District Crop Crew.
 

Shipping

With most postal services in overdrive to handle this surge, there's been a number of shipping delays or restrictions, especially impacting our international customers.
 

New systems & service improvements

There've been delays on some of our orders, and we're truly sorry for these inconveniences—we’ve now implemented new systems for ordering, printing, quality control & dispatch and hired a bunch more staff to ensure they're effective. We're working around the clock to increase our capacity and reduce turnaround times. We’re now printing up to 20 hours every day—including weekends.
 

Quickest turnaround times

Our phones and emails have been non-stop and we're doing our best to get through each enquiry, but for the quickest turnaround, it's best to place your directly through the website using our Online Designer. Our Same Day category is still the fastest, with orders completed by 4:30pm if ordered by 11am. Please note that if you order a mix of items including Same Day, they will only be shipped when the regular items are completed.

If you’ve got an order with us and need it by a specific date, please let us know so we can keep on top of it! 

 

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